How can we help?
Find your way around AfyaMesh, Health Talks and the services available through the app.
Your account and language
Choose Get started to review access options, then Sign in or Sign up to follow AfyaMesh onboarding. Use a phone number you control and enter the code sent to you. Development review builds clearly identify when delivery is stubbed. Never give a login code to someone claiming to be support.
In the same browser, your account follows you between AfyaMesh sites. Use the account selector for Settings, Language, Get Help, About and signing out. Providers also have their Service Provider workspace. The profile card above the menu shows your registered phone number, patient ID and current location. A language choice applies across these sites in this browser; available translations vary by product.
Health Talks
Read published health questions and professional answers without an account. Sign up to ask questions and use member features. Search or browse topics before posting. Describe your question clearly and avoid names, phone numbers, record photographs or other identifying details in a public post.
Community answers are general information. They do not replace a personal consultation. Your own questions and personal health record are separate from the public board. Public profile details are controlled in Settings; changing a profile does not publish a health record.
If a post concerns you, contact the AfyaMesh team with its link and a short explanation. Do not add another person's confidential information to a complaint.
Bookings and consultations
Open a booking to review its summary, provider, date and whether it is virtual or in person. Enter Consultation joins the exact virtual appointment; providers use See this patient. Opening a summary does not start a consultation.
Only one encounter can be active for an account at a time. End the current encounter before joining another. For an in-person visit, confirm completion after you have actually met the provider. Use the labeled reschedule or cancel actions to change a booking.
For calls, allow microphone access and camera access for video. Check the selected device and connection. Ringtone and foreground reception depend on browser permissions; keep the consultation screen available while expecting a call.
Pharmacies, clinics, tests and directions
Search the facility directory or narrow the location through its region and lower-level areas. A listed facility is not automatically an AfyaMesh partner. Only specifically activated services can be ordered through the app. A displayed sample fee or disabled demonstration package is not a confirmed offer.
Review the provider, service, delivery arrangements and price before paying. Directions and device location can be inaccurate; confirm the destination and opening hours before travelling.
Payments, cancellations and service problems
Keep your order reference and use the support route for a failed payment, unavailable service, delay, cancellation or refund question. Do not post financial information on the public forum. A simulated payment or sample invoice in the review build is not a real payment or settlement.
AfyaMesh-delivered services and services delivered by independent partners have different delivery responsibilities, which must be explained before ordering. The team can help with a service problem, an agreed alternative or an eligible refund. Do not send money to a personal number supplied in a Community message.
Privacy, safety and shared devices
Use Settings to review your account, notifications, permissions and public profile choices. Keep recovery contacts accurate. Sign out when finished on a shared browser; this ends its shared AfyaMesh browser session. Other separately signed-in devices can be managed through session settings.
AfyaMesh and Community are not an emergency dispatch service. If you need urgent or emergency care, seek an appropriate emergency service or nearest health facility without waiting for a Community reply or booking.
Service providers
Select the service-provider option during onboarding, then give your profession, specialty and verification documents. Your personal and practice workspaces remain separate under one login. An application does not verify credentials or grant clinical access.
Link your practice from the facility directory. If it is missing, submit its actual details; new entries require verification. Capture location only when physically at the facility, after granting permission and confirming the coordinates. You can add GPS later when on site. Linking a practice does not establish ownership, affiliation or service activation.
Provider Finance shows invoices and requests within your own practice workspace. Real withdrawals are unavailable while payment integrations remain in prototype.
Contact the team
Email [email protected] with the product, issue and relevant booking, order or post reference. Never send passwords or login codes. Avoid sensitive medical details unless the team provides an appropriate protected channel.